Your Resource for Executive Briefing Program Consulting and Program Management
Contact EBP Business Consulting for answers to your Executive Briefing Program Questions and Program Management Needs. All consulting services are customized and scalable. Here are some examples on how we can support your success.BYOD IS NO PASSING FAD *READ NOW!*
In a short period of time, mobile devices have become commonplace in all areas of our lives. Having the ability to perform a wide range of tasks with one simple device, from playing games to banking, has become the norm. Some briefing programs provide an e-tablet for guests to use during a briefing. Other briefing programs are developing applications for their customers and guests to use on their own devices. This article is an overview of how briefing programs are employing apps, mobile websites, social media, and other digital presence to engage customers.Click here to read this article right now!
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ADVISORY BOARDS
An Advisory Board is a powerful strategic tool that can provide linkage between the EBP and the corporation’s goals and initiatives.- It is a way to harness the word of mouth so that professionals beyond the EBP staff are advocating the benefits and services of the EBP.
- A well-run Advisory Board increases the effectiveness and success of the EBP.
- Let us help you create an Advisory Board or invigorate your existing Advisory Board
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BUSINESS PLAN
- Need a compelling Business Plan to get increased funding, more people, or new facilities for your program?
- Not sure how to make the case? Don’t have the time?
- We will:
- Provide an overview of the process
- Establish linkages to corporate strategies
- Leverage best-in-class practices
- Identify measurements and metrics of success
- Support you through each step toward your goal
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MEASURES, METRICS AND SURVEYS
- Setting and tracking center utilization and account coverage
- Delivering a high quality impactful experience for every customer
- Achieving customization and personalization
- Surveys – internal, external, delayed and Voice of the Customer
- Reporting and communicating success
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MANAGING, MARKETING AND PROMOTING EXECUTIVE BRIEFING PROGRAMS
- Assess what needs to be done, help set priorities and develop an action plan
- Coach the implementation of an Executive Briefing Program Marketing and Communications
- Strategy
- Develop the tools, forms and processes to help plan and execute a successful event
- Increase the personalization and customization of all customer visits through the use of easy to-use tools
- Establish an internal and external customer satisfaction survey process to measure impact
- Increase sales managers’ and account representatives’ utilization of the center
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STAFFING, DEVELOPMENT AND CAREER PATHS
- Provide candidate testing services and selection profiles to identify the best candidate(s) for the position
- Write job descriptions that communicate the skills, knowledge, and responsibilities of briefing center positions for equable corporate compensation
- Integrate briefing professional positions with corporate career track structure
- Establish short-term and long-term staff development plans
- Conduct a “boot camp” for new Executive Briefing Center staff and shorten the staff’s time between “beginning” and “proficient”
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HOW DO YOUR EBC JOBS RANK?
- Write job descriptions that communicate the true skills, knowledge and responsibilities of
- briefing center positions for equitable corporate compensation
- Integrate briefing professional positions with the corporate career track structure
- Create career options for the current briefing center team
- Attract strong candidates to EBC positions
- Develop a Succession Plan
- Improve recruitment and selection processes for new EBC talent
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TRAINING
Call on EBP Business Consulting to do an on-site training for your entire Executive Briefing Program staff and to provide courses that count toward your ABPM Core and Masters Level Competency Curriculum. EBP Business Consulting offers the following workshops on site:- Core Curriculum Offerings include "The Art of Negotiation" and "The Characteristics of World Class Briefing Programs"
- Master Level Core Curriculum Courses are: "The Voice of the Customer" and "Management Practices"
- Teambuilding for Executive Briefing program Staffs
THE ART OF NEGOTIATION WORKSHOP
The Harvard Business Journal recently wrote, "Whatever your job title, whatever your company, and whatever yoru industry, you can always further your career by improving your negotiation skills." In this workshop, you will learn and practice the "Art of negotiation". Improving your negotiation skills is a way of increasing your effectiveness, both professionally and personally. Contact EBP Business Consulting to hold the Art of Negotiation Workshop at your company location.- It is a teambuilding experience because the EBC team is trained together.
- All EBC staff receives ABPM Core Competency Course credit.
- The workshop is customized to meet your needs and increase the transition of the knowledge and skills in your EBC workgroup.
- Learn together how to negotiate for increased budgets, headcount and capital resources.
- You can improve the outcome of your negotiations with demanding Account managers, "Gatekeepers", and others.
- Your suppliers, vendors, who you negotiate with daily, may be included.
THE NEW CHARACTERISTICS OF A WORLD CLASS BRIEFING PROGRAM
Do you want your program to be recognized by the ABPM as world class? Looking for ways to reinvigorate your Briefing Program? Building a new program and you want to get the essentials right? Knowledge of the Characteristics of a World Class Briefing Program is essential for all Briefing rofessionals.- The focus of the workshop is on benchmarking your Executive Briefing Program against the world class standards.
- Action plan worksheets and a highly interactive guided discussion are provided in this and personalized on-site session.
- There will be an in-depth review of each of the characteristics, by category; through dialog and discussion, a self assessment of your program, and action planning to reach your goals.
VOICE OF THE CUSTOMER (VOC)
EBP Business Consulting helps you develop the skills, strategies and processes to collect, organize and disseminate VOC information. When astutely implemented, the VOC approach can provide companies with a powerful and effective competitive edge that translates into bottom line results.
- VOC is a disciplined approach to collecting crucial customer information. It involves listening for, inderstanding, and prioritizing both stated and unstated customer requirements and outcomes.
- Learn how to transform your Executive Briefing Center (EBC) into a "listening post" for gleaning current and timely VOC information - Listen for your customer's opinion of another company's brand, products, capapbilities and competencies. Note what your customer's perception is of your competition, of substitute technologies they are considering, and hear what value they and their industry place on solutions.
MANAGEMENT PRACTICES
A high-performing Executive Briefing Program team can be an invaluable asset to your company and to the individuals on the Executive Briefing Program staff. This interactive workshop will:- Define the role of the team leader and the roles of all the team members.
- Create an environment of shared values with minimal conflict.
- Teach coaching, leadership, working with human resources, staffing, budgeting, employee development and career paths, holding effective meetings, and how to "evangelize" your Executive Briefing Program in your organization.
Click here to request more information
TEAMBUILDING
Briefing professionals have become more strategic in corporations because they must communicate daily with the whole spectrum of the corporation, executive level to entry level, to perform their job duties in a way that others types of professionals do not. The breifing professional job is demanding and there is a feeling of "betting your job every day" that can lead to staff burnout, frustration and turnover. EBP Business Consulting has the tools to address the everyday needs of your staff:- Career Development strategies and plans
- Myers-Briggs Type Indicator® (MBTI) and other Assessment Tools
- Team goal-setting
- Coaching for Results
- Recognition and Celebrating Success
EXECUTIVE BRIEFING PROGRAM ARTICLES
An Overview of the Voice of the Customer and the Role of the EBC || Capturing the Voice of the Customer || A Natural Synergy - Voice of the Customer and Market Research || Increasing Your EBC's Bottom-Line Impact || Establishing an Executive Briefing Program Advisory Board || Corporate Athletes and the High Performance Program
An Overview of the Voice of the Customer and the Role of the EBC
"Voice of the Customer" is the term used to describe the stated and unstated customer needs and requirements. Companies are turning to their Executive Briefing Program for customer intelligence over other traditionally purchased market data because briefings encourage the exchange of information and are essentially a one-on-one focus group with the customer......Click here to request the article
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Capturing the Voice of the Customer
Customers' requirements and expectations rise and change over time. What was good enough last year may not be meaningful now. Companies use many vehicles and resources to capture customer information. This article defines some capture sources and discusses the EBC role in capturing the Voice of the Customer......Click here to request the article
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A Natural Synergy - Voice of the Customer and Market Research
In this article, we identify how our current EBC VOC processes can enhance market research findings, how to position your EBC program more strategically by creating a dialogue between the EBC team and the market research department, and how the synergy of the two departments can give your company a competititve edge in the marketplace. We are finding that the newest role of the EBC program is that it is a listening post for......Click here to request the article
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Increasing Your EBC's Bottom-Line Impact
"Voice of the Customer" (VOC) is a disciplined approach to collecting crucial customer information. When astutely implemented, the VOC approach can provide companies with a powerful and effective competitive edge that translates into bottom line results. Increasingly, companies are utilizing their Executive Briefing Center (EBC) as a listening post for gleaning current and timely Customer information......Click here to request the article
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Establishing an Executive Briefing Program Advisory Board
An Executive Briefing Program Advisory Board is a powerful strategic tool that can provide linkage between the Program and the corporation's goals and initiatives. It is a way to harness the word of mouth so that professionals beyond the EBP staff are advocating the benefits and services of the EBP. Launching an Advisory Board can be a challenge because it requires a special......Click here to request the article
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Corporate Athletes and the High Performance Program
Today's breifing center environment is much like the world of professional sports. We face a fiercely competitive marketplace, our days are mentally and physically demanding, and our jobs require constant, vigilant, attention to detail and ongoing learning. Read on to find out:- Where to find the talent we need to gill Executive Briefing Program positions
- What competencies, skills, and knowledge we should interview for
- The career path of individuals after working in an Executive Briefing Center Program
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