EBP Business Consulting – Training Workshops
Courses are customized and scaled to meet your goals. All training includes planning and the identification of specific objectives. Each participant will receive course materials and a certificate of completion.
QUOTES FROM WORKSHOP PARTICIPANTS
"Ellen did an excellent job - great combination of knowledge of management and ability to engage a large group. Her exercises were engaging and kept us motivated and interested from the start."
"Excellent discussion - Ellen was very engaging"
"I have learned much from Ellen over the years. I appreciate her willingness to share and help us all to keep moving the needle forward"
"I now have some excellent tools."
"This was a great workshop! I really enjoyed Ellen Pfiffner!"
"Presenter was excellent"
"Great content - good presenter - would like to see this course become a subject in a post graduate degree"
EBP Business Consulting Workshop Participants Include Employees From:
Ajax Glass and Mirror |
Cisco Systems |
Hewlett Packard |
Prove-Up |
Apple |
Dell Canada |
IBM |
SPL Integrated Solutions |
American Express Global Network Services |
Cadence Design Systems |
Juniper Networks |
Sprint |
AT&T |
Derse Exhibits |
Lenovo |
Symantec |
Barrington, LTD |
EDS |
Microsoft |
TC Softek |
Benham |
The Fort Worth Club |
NCR Teradata |
VeriSign |
Carat brand Experience |
H. B. Stubbs Companies |
Nortel |
Verizon |
A Samples of EBP Consulting Workshops and Training
THE ART OF NEGOTIATION
The Harvard Business Journal recently wrote, “Whatever your job title, whatever your company, and whatever your industry, you can always further your career by improving your negotiation skills.” In this workshop, you will learn and practice the “Art of Negotiation”. Improving your negotiation skills is a way of increasing your personal effectiveness – both professionally and personally. Specifically, Supervisors and Managers need to develop the skills that Corporate Management is focused on. Managers and their staffs need:- Improved relationships, services, and lower prices from vendors and suppliers
- Increased cooperation between coworkers
- Enhanced “dotted-line” reporting relationships
- Better utilization of the company’s resources
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“SWELL, GROOVY, AWESOME, SWEET”: BRIDGING THE GENERATIONS AT WORK
The key to making communications, teamwork, and productivity successful between the generations is to both understand and respect the differences. The business owners and department managers who achieve this are positioned for success. Our formative years, the first 15 to 20 years of our lives define our generation. The state of affairs, the economy, news events, media, trends and fads all contribute to who we become, what we believe, how we communicate, and how we work. Understanding that there is a difference among the generations is crucial to working together successfully. It's not helpful for one generation to judge another, or to ask people from one group to conform to the expectations of another. Awareness is the first step to resolve conflicts and learning to adapt and work together. Companies and organizations that successfully bridge the generations at work enjoy higher morale, better productivity and increased profits.Click here to request more information
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CUSTOMER SERVICE TRAINING FOR HIGH PERFORMANCE ORGANIZATIONS
Customer Service Training for High Performance Organizations is for companies that want to build customer loyalty through the delivery of great products, services, and experiences. The course is for employees that serve external and internal customers, face-to-face or on the telephone. To maximize retention and the ability to apply the concepts to their day-to-day work, the training is learner-centered with a focus on active participation, interaction with others, and self-reflection. The goal is for all our customer service training modules is Customer Experience Ownership. Your employees learn to take ownership and create memorable customer experiences. The training is scalable based on objectives, number of people who need to be trained and selected modules. Training can be taught as a seminar or periodically over a defined timeframe.Click here to request more information
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PRINCIPLES OF SUPERVISION
The Principles of Supervision focuses on the basic supervisory challenges. To maximize retention and the ability to apply the concepts to their day-to-day work, the training is learner-centered with a focus on active participation, interaction with others, and self-reflection. Included in the curriculum are opportunities to gather first-line employee feedback that will be aggregated and presented to Senior Management. The goal is for Senior Management to remove organizational barriers to achievement, for the employees to gain the confidence and skill to successfully use their knowledge on the job for increased performance and together deliver superb products and services. Objectives- Effectively communicate vision and values and put them into operation at every level.
- Build a high-performance workforce that has commitment and passion.
- Help build the organization’s growth through people.
- Enhance the efficiency and effectiveness of communication between supervisors and employees
- Develop the skills to give feedback and develop employees.
- Increase the supervisors’ confidence when giving performance appraisals and dealing with difficult people.
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MANAGEMENT PRACTICES
A high-performing Management Team can be an invaluable asset to your company and to the employees. This interactive workshop will:- Define the role of the team leader and the roles of all the team members.
- Create an environment of shared values with minimal conflict.
- Teach coaching, leadership, working with human resources, staffing, budgeting, employee development and career paths, holding effective meetings, and how to work across all departments.
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TEAMBUILDING
Employees in all companies must communicate daily with the whole spectrum of the corporation, executive level to entry level, to perform their job duties professionally. The marketplace is demanding and there is a feeling of “betting your job everyday” that can lead to staff burnout, frustration, and turnover. EBP Consulting has the tools to address the everyday needs of your staff:
- Career Development strategies and plans
- Myers-Briggs Type Indicator® (MBTI) and other Assessment Tools
- Team goal-setting
- Coaching for Results
- Recognition and Celebrating Success
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